Cookies & Privacy Policy

Last updated: [insert date]

Hotel Sunset Ouranoupoli, located in Ouranoupoli, Halkidiki, 63075, Greece, respects the privacy of its guests and users of the website www.ouranoupolisunsethotel.gr. This Cookies & Privacy Policy explains in a clear and simple way what personal data we collect, why we use it, how we protect it and what your rights are.

For any matter regarding personal data protection, you may contact us at:

Hotel Sunset Ouranoupoli
Ouranoupoli 63075, Halkidiki, Greece
Tel.: +30 23770 71372
Fax: +30 23770 71103
Email: sunset.ouranoupoli@gmail.com
Contact person: Mr. Antonios Rigas

1. Data Controller

The data controller for the personal data collected through the website, contact forms, booking requests and communication with the hotel is Hotel Sunset Ouranoupoli.

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following data:

Through the contact form

• Full name
• Telephone number
• Email address
• Subject of communication
• Message content

Through the booking form or hotel booking engine

• Full name
• Address
• Email address
• Telephone number
• Room type
• Number of rooms
• Number of adults and children
• Arrival and departure dates
• Special requests or comments you choose to send us
• Transaction details, where online payment is made

Through newsletter subscription, where applicable

• Email address
• Communication preferences, where applicable

Technical data during browsing

• IP address
• Browser type
• Device and operating system
• Date and time of visit
• Pages visited
• Cookies and similar technologies

3. Purposes of Processing

We use your personal data for the following purposes:

• To respond to enquiries and contact requests.
• To manage booking requests and accommodation confirmations.
• To provide hospitality services before, during and after your stay.
• To complete online payments through Stripe, where available.
• To send updates, news or offers, only if you have given your consent.
• To ensure the proper and secure operation of the website.
• To improve user experience and the quality of our services.
• To comply with legal, tax, accounting and administrative obligations.
• To protect the rights, security and legitimate interests of the hotel.

4. Legal Basis for Processing

The processing of your data is based, as applicable, on one or more of the following legal bases:

• Performance of a contract or pre-contractual steps, when you request a booking or accommodation at the hotel.
• Compliance with a legal obligation, such as tax, accounting or other obligations of the hotel.
• Consent, for example for newsletter subscription or non-essential cookies.
• Legitimate interest, such as website security, responding to requests, improving services and managing possible legal claims.

5. Online Payments via Stripe

For secure online payments through the hotel booking engine, the service Stripe may be used.

During the payment process, data necessary for completing the transaction may be submitted to Stripe, such as card details, payment amount, currency, transaction details, name, email address, booking details and technical data.

Hotel Sunset Ouranoupoli does not store full bank card details on its own servers. Payment data is processed through Stripe’s infrastructure, in accordance with Stripe’s terms, security measures and privacy policy.

Stripe may act, depending on the case, as a data processor for the execution of the payment and/or as an independent data controller for purposes related to transaction security, fraud prevention, compliance with legal obligations and the operation of its payment services.

6. Recipients of Personal Data

Your personal data may be shared, only where necessary, with the following categories of recipients:

• Partners supporting the website or booking engine.
• Website hosting and technical support providers.
• Online payment providers, such as Stripe.
• Accountants, tax consultants or legal advisors.
• Public, tax, judicial or other competent authorities, where required by law.
• Email or newsletter service providers, where used and where you have given your consent.

We do not sell, rent or disclose your personal data to third parties for their own independent commercial purposes.

7. Data Retention Period

We retain your personal data only for as long as necessary for the purposes for which it was collected.

Indicatively:

• Contact data is retained for as long as necessary to respond to and manage your request.
• Booking data is retained for as long as necessary to complete the booking, your stay and our legal obligations.
• Accounting and tax data is retained for the period required by applicable law.
• Newsletter data is retained until you withdraw your consent or request deletion.
• Cookies are retained for different periods depending on their category and purpose.

8. User Rights

According to personal data protection legislation, you have the following rights:

• Right to be informed about the processing of your data.
• Right of access to the personal data we hold about you.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure, where permitted by law.
• Right to restriction of processing.
• Right to object to processing.
• Right to data portability, where applicable.
• Right to withdraw consent, where processing is based on your consent.

To exercise your rights, you may contact us at: sunset.ouranoupoli@gmail.com.

You also have the right to lodge a complaint with the competent Data Protection Authority if you believe that the processing of your personal data violates applicable legislation.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, disclosure or destruction.

Although we make every reasonable effort to protect your data, no method of transmission or storage over the internet can be considered completely secure.

10. Cookies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device when you visit a website. They are used for the proper operation of the website, to improve browsing experience and, where applicable, for statistics or advertising purposes.

11. Categories of Cookies We May Use

Strictly necessary cookies

These cookies are necessary for the operation of the website and cannot be disabled through our systems. They are used, for example, for basic functions, security and form submission.

Preference cookies

These cookies allow the website to remember your choices, such as language or other settings, in order to provide a more personalised experience.

Statistics cookies

These cookies help us understand how visitors use the website, which pages they visit and how we can improve the content and functionality of the site.

Advertising or promotional cookies

These cookies may be used to display more relevant content or advertisements. They are installed only if you have given your consent.

Third-party cookies

The website may integrate third-party services, such as maps, analytics tools, booking engines, payment services or external content. These third-party providers may place their own cookies according to their own policies.

12. Cookie Consent Management

When you first visit our website, a cookie notice appears or should appear, through which you can accept or reject non-essential cookies.

You may change your choices at any time through the website’s cookie settings, where available, or through your browser settings.

Disabling certain cookies may affect the functionality or browsing experience of the website.

13. Newsletter and Commercial Communication

If you subscribe to our newsletter or request to receive updates, we may use your email address to send you news, offers or information about Hotel Sunset Ouranoupoli.

You may withdraw your consent at any time, either through the unsubscribe link included in the emails you receive or by contacting us at sunset.ouranoupoli@gmail.com.

14. Links to Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of these third-party websites. We recommend that you read the privacy policies of each third-party provider.

15. Changes to This Policy

This Cookies & Privacy Policy may be updated from time to time in order to reflect changes to the website, our services, the booking engine, partner providers or applicable legislation.

Any changes will be published on this page with a new update date.